Terms of Service

“Valinor”, “we” and “us” mean Valinor Labs, Inc. “You” means the person or organization using this site or the platform. If you are agreeing on behalf of an organization, you confirm you are authorized to bind it, and “you” then means that organization.

You may use this site to learn about Valinor and to contact us. If we grant you access to the platform, you may use it for the purpose we agreed, in line with any separate written agreement between us. A separate agreement — a pilot agreement, a master services agreement, or a business associate agreement — takes precedence over these terms wherever the two differ.

Do not attempt to access data that is not yours, probe or test our systems without written permission, reverse engineer the platform, resell access, or use the service to build a competing product. Do not upload anything unlawful, and do not upload another person's health information unless you are permitted to.

Good-faith security research is welcome — see the security page for how to report a finding and what we commit to in return.

Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential given its nature — including technical information, security documentation, pricing, roadmaps, and any patient or member data disclosed under a separate agreement.

The receiving party will use that information only to perform under our agreement, will protect it with at least the care it applies to its own confidential information and in no case less than reasonable care, and will disclose it only to personnel and subcontractors who need it and are bound by obligations at least as protective as these.

These obligations do not apply to information that is or becomes public without a breach, that the receiving party already held without a duty of confidence, or that it develops independently. Disclosure compelled by law is permitted where the receiving party gives prompt notice, unless notice is itself prohibited.

Confidentiality obligations survive termination — indefinitely for protected health information and for trade secrets, and for five years for everything else.

On termination, or earlier on written request, we will return or destroy confidential information we hold for you, at your election, and confirm in writing when we have done so.

Two things we will tell you plainly rather than bury. First, deleted records may remain in encrypted backups until those backups expire on their ordinary schedule; they are not restored to active use, and they age out. Second, records of who accessed clinical data, and when, are retained for seven years under an immutable lock and are not deleted on request. That retention is a legal obligation and a safeguard for the individuals whose records were accessed. Deleting it would defeat the control it exists to provide.

Our full method, including what residue exists and how long each kind persists, is set out in our data deletion methodology, which we will share on request.

You keep all rights in the data you provide. We use it to operate and support the service for you, and for nothing else. We do not sell it. We do not use patient or member data to train models for other customers.

Where we handle protected health information on behalf of a covered entity, we do so as a business associate under a signed business associate agreement, and that agreement governs.

We may update these terms. When we do, we move the date at the top of this page and post the revised version here. Continued use after that date means you accept the revision.

A material change to how we use your data is different, and we treat it differently. If we materially change the purposes for which we collect, use, or disclose your personal information or your organization's data, we will notify you at the contact address we hold — by email for account holders, and by a prominent notice on this site — and we will ask you to accept the revised terms before the change applies to you. We will give at least 30 days' notice before it takes effect. If you do not accept, you may stop using the service and ask us to return or destroy your data under the clause above, and we will not apply the new use to data we already hold from you.

We will not quietly widen the use of data you have already given us on the strength of a revision you never saw.

We work to keep the service available and secure, but we do not warrant that it will be uninterrupted or error-free. Except as expressly stated here or in a separate agreement, the service is provided as is, and we disclaim implied warranties to the extent the law allows.

Neither party is liable for indirect, incidental or consequential damages. Our aggregate liability is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability for fraud, willful misconduct, or anything that cannot be limited by law — including, for the avoidance of doubt, obligations under a business associate agreement.

Valinor organizes and summarizes health information. It does not practice medicine and does not provide medical advice, diagnosis or treatment. Clinical decisions remain the responsibility of a qualified clinician, and summaries are an aid to that judgment, not a substitute for it. If you have a medical emergency, call emergency services.

You may stop using the service at any time. We may suspend or terminate access if you breach these terms, or if we are required to by law, and we will tell you why unless we are prohibited from doing so. The confidentiality, data-return, liability and governing-law clauses survive termination.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the state and federal courts located in New York County, New York have exclusive jurisdiction.

Questions about these terms go to Contact us. Valinor Labs, Inc., New York City.